The Health Education and Advocacy Unit of the Consumer
Protection Division offers mediation services to consumers who have a billing
dispute with their healthcare provider or a coverage dispute with their HMO or
health insurance company. For example:
The Unit also helps consumers who have been denied enrollment in
a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing
Reductions by Maryland Health Connection. Maryland law also allows
providers to file complaints against insurance carriers on behalf of consumers.
The services of the Health Education and Advocacy Unit are FREE to consumers.
If you need our help with a health insurance claim or with
a medical bill, you must submit an authorization form so we may obtain your
medical, insurance and billing information. Your healthcare provider(s) and your
health insurance company are prohibited from sharing your information with us
without your signed authorization. If you need our assistance with your
Maryland Health Connection appeal, you will need to complete an Authorized
Representative Form. For denials of premium tax credits or cost-sharing
reductions, consumers need to provide copies of financial records that show proof of household income.
Complaint forms submitted online are protected through encryption. The
information you submit will be used by the Attorney General staff in
investigating your complaint. Medical or psychological information about an
200 St. Paul Place, Baltimore, MD 21202
410-576-6300 / 1-888-743-0023 toll-free / TDD: 410-576-6372