1. Gather your documents.
Gather any documents that are relevant to your complaint, such as receipts, contracts, leases, repair orders, or sales agreements. You may need to refer to these documents while you are filling out the complaint form.
2. Register for our Complaint Portal to complete your complaint online
When selecting an online complaint form you will be directed to our online complaint portal. On that page, register for an account by selecting Register in the top right corner of the page. Once your registration is complete, you can start a new complaint by choosing the complaint type from the list on the left of your screen or by selecting the Consumer Complaints tab at the top of the page. Be sure to read the Important Information for additional forms and instructions.
3. Send us your Documents
If you file your complaint on our complaint portal, you can attach documents at the time of filing or later by going to the My Cases tab on the top menu bar of the portal and selecting “Add File." Be sure to add your documents to an open case as documents added to a closed case will not be reviewed. If you have more than one open case, each case will be listed by case number with separate “Add File" buttons so you can select the correct case to add your documents. Be sure to read the Important Instructions about uploading documents because not all document types can be accepted. If you have documents you can't submit through the portal you can email, mail, or fax them to us.
You can mail, email, or fax your documents to: Office of the Attorney General Consumer Protection Division 200 St. Paul Place, 16th Floor Baltimore, MD 21202mediator@oag.state.md.us (410) 576-7040 facsimile
Read below for more information about what to expect once we receive your request.
• Arbitration - The Division offers a free, binding arbitration service designed to resolve disputes quickly. At the outset, both you and the business must agree to participate in arbitration and be bound by the decision of the arbitrator. Arbitration hearings are held at a time and place convenient to both parties. • Small Claims Court - Read about the Small Claims Court on the Small Claims web page of the District Court of Maryland.
Use this form for complaints that involve retail sales or services, auto sales, condominium or homeowner’s associations, reporting scams, or any other general consumer transactions.If your complaint involves an auto repair, landlord/tenant situation, new car/lemon law problem, or new home construction, please use the specific form provided for that purpose.
Use this form for complaints involving auto repairs. This can include issues with your auto warranty.
This form is for tenants who need to file a complaint against their current or former landlord.
This form is meant for new vehicles that fall under Maryland’s lemon law. The lemon law applies to new cars, light trucks, and motorcycles that are less than 24 months old and have been driven less than 18,000 miles from original ownership. If your vehicle involves the purchase of a used car, or otherwise does not meet the above requirements, please use our General Complaint form.
This form is meant for problems with the purchase and/or construction of a new home. If your complaint involves the purchase of an existing home, or a contractor you hired to work on your home, please use our General Complaint form.
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