Health Education and Advocacy Unit​

Call 988 to connect with a behavioral crisis specialist, including suicide prevention, and help with mental health crises and substance use and disorder. More information here. Maryland's 211 crisis hotline will continue to remain operational. ​

Services​

The Health Education and Advocacy Unit (HEAU) of the Consumer Protection Division offers free mediation services to consumers who:

• Need help resolving a billing dispute with a healthcare provider

• Need help obtaining copies of their medical records

• Have medical equipment disputes

• Have been denied coverage of all or part of their care by their private health plan

• Need help navigating a hospital's financial assistance program

• Were denied financial assistance or a reasonable payment plan by a Maryland hospital

• Were denied enrollment in a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing Reductions by Maryland Health Connection

• Were terminated by their private health plan

• Receive a surprise medical bill from an out-of-network emergency care facility or from an out-of-network provider at an in-network hospital or ambulatory surgical center

• Receive bills that are higher than the good faith estimate given to them before their planned medical treatment

• Are billed an outpatient facility fee by a Maryland hospital but didn't receive a facility fee disclosure notice prior to their medical appointment
  

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