We are dedicated to continue providing services to Marylanders who need assistance with consumer or health billing issues. Our hotlines are operational. Because of the COVID-19 crisis, you may have to leave a message but you will get a response as quickly as possible.
COVID-19 Frequently Asked Questions
Preguntas frecuentes sobre el COVID-19 coronavirus
410-528-8662 (Consumer) En español 410-230-1712410-528-1840 (Health)
As a reminder, you can always reach us by email email@example.com (health care/insurance billing) or firstname.lastname@example.org (business complaints), or file a complaint through our website by clicking on the red button above, at the top left of the page.
The Consumer Protection Division provides mediation services to consumers to help resolve complaints against businesses and health insurance carriers. The Division also provides information about complaints that have been filed against businesses, information regarding new home builder or health club registration, and provides publications to help consumers make good decisions in the marketplace.
The Consumer Protection Committee of the Attorney General’s COVID-19 Access to Justice Task Force has developed a website that provides legal information, not legal advice, for individuals who have been sued for a consumer debt of less than $5,000 in a Maryland District Court. This site also offers educational resources for all residents who are interested in finding out more about the debt collection process in Maryland. https://www.debtcollectionmaryland.org/
In FY2020, the Consumer Protection Division...
Consumer Hotline: 410-528-8662, En español 410-230-1712, 888-743-0023 toll-free
Medical Billing/Health Insurance Problems: 877-261-8807 toll-free
3/17/21 - As our office transitions to an upgraded hotline telephone system, some callers may be routed to a voice mail box even during hotline operating hours. If you call during open hotline hours (10 am to 2 pm), and are asked to leave a voice mail, please do leave your contact information and a staff member will return your call. If you experience any other problems, please send an email to email@example.com with a description of the problem.
200 St. Paul Place, Baltimore, MD 21202
410-576-6300 / En español 410-230-1712 / 1-888-743-0023 toll-free / TTY: Dial 7-1-1 or 800-735-2258