NEW: Call 988 to connect with a behavioral crisis specialist, including suicide prevention, and help with mental health crises and substance use and disorder. More information here. Maryland's 211 crisis hotline will continue to remain operational.
The Health Education and Advocacy Unit (HEAU) of the Consumer Protection Division offers free mediation services to consumers who:
Need help resolving a billing dispute with a healthcare provider
Need help obtaining copies of their medical records
Have medical equipment disputes
Have been denied coverage of all or part of their care by their private health plan
Need help navigating a hospital's financial assistance program
Were denied financial assistance or a reasonable payment plan by a Maryland hospital
Were denied enrollment in a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing Reductions by Maryland Health Connection
Were terminated by their private health plan
Receive a surprise medical bill from an out-of-network emergency care facility or from an out-of-network provider at an in-network hospital or ambulatory surgical center
Receive bills that are higher than the good faith estimate given to them before their planned medical treatment
Are billed an outpatient facility fee by a Maryland hospital but didn't receive a facility fee disclosure notice prior to their medical appointment
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1-888-373-7888
233733
