Need health insurance? Due to the ongoing pandemic, you can apply for coverage through August 15, 2021. You can apply for Medicaid year-round.
Apply at www.marylandhealthconnection.gov or download the free “Enroll MHC" mobile app. Call 855-642-8572 weekdays from 8 am to 6 pm to apply by telephone. Get connected to free expert help virtually or by telephone.
Our Health Education and Advocacy Unit can assist consumers who have enrollment disputes involving qualified health plans. Visit www.marylandcares.org for free help with an enrollment dispute.
We are dedicated to continue providing services to Marylanders who need assistance with consumer or health billing issues. Our hotlines are operational. Because of the COVID-19 crisis, you may have to leave a message but you will get a response as quickly as possible.
3/17/21 - As our office transitions to an upgraded hotline telephone system, some callers may be routed to a voice mail box even during hotline operating hours. If you call during open hotline hours (10 am to 2 pm), and are asked to leave a voice mail, please do leave your contact information and a staff member will return your call. If you experience any other problems, please send an email to webmaster@oag.state.md.us with a description of the problem.
410-528-8662 (Consumer)410-528-1840 (Health)
As a reminder, you can always reach us by email heau@oag.state.md.us (health care/insurance billing) or consumer@oag.state.md.us (business complaints), or file a complaint through our website by clicking on the red button above, at the top left of the page.
The Health Education and Advocacy Unit of the Consumer Protection Division offers mediation services to consumers who have a billing dispute with their healthcare provider or a coverage dispute with their HMO or health insurance company. For example:
The Unit also helps consumers who have been denied enrollment in a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing Reductions by Maryland Health Connection. Maryland law also allows providers to file complaints against insurance carriers on behalf of consumers. The services of the Health Education and Advocacy Unit are FREE to consumers.
If you need our help with a health insurance claim or with a medical bill, you must submit an authorization form so we may obtain your medical, insurance and billing information. Your healthcare provider(s) and your health insurance company are prohibited from sharing your information with us without your signed authorization. If you need our assistance with your Maryland Health Connection appeal, you will need to complete an Authorized Representative Form. For denials of premium tax credits or cost-sharing reductions, consumers need to provide copies of financial records that show proof of household income.
Privacy Note: Complaint forms submitted online are protected through encryption. The information you submit will be used by the Attorney General staff in investigating your complaint. Medical or psychological information about an individual will not be disclosed to the public. Read our full privacy policy.
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